RETURN POLICY

If you are not satisfied with your items you may return your goods and we will happily offer a full refund when items are returned within 14 days.

Unfortunately we cannot offer a refund on any custom/bespoke printed bags unless they are faulty or damaged.

Returns MUST be returned in their original condition, un-damaged and MUST be returned within 14 days of receipt.

All postage costs are non-refundable and unfortunately we do not offer pre-paid returns.

You must contact us prior to returning the order in order to obtain RON (Return Order Number) and warehouse return address. Failure to do so will result in permanent loss of parcel and you will not be eligible to obtain a refund. 

Please allow 3 working days from us receiving the goods for your refund to be processed. Your bank may take 4-6 working days for your refund to reach your account.

We cannot refund any orders which have bespoke printing or involve customised assets.

You are required to arrange and pay for the return of goods and the goods are your responsibility until they reach us. For your own protection, we recommend that you send the parcel using a signed for delivery service that insures you for the value of the goods.

Please be very careful when handling your goods as we can not refund or exchange any items that have been damaged or mishandled.

In the rare event that a return is rejected, the decision is final and is non-negotiable.

All items returned after the 14 days are non-refundable.

Please note that we can not refund, exchange or issue any credit notes for any unwanted items after 30 days from the order being placed.